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Frequently Asked Questions

Ordering

How to Place an Order

  • Choose the medium, size, and style of the art you are interested in first
  • Then click the black add to cart button.
  • If you are ready to check out, click the check out button, and proceed to follow the instructions to complete your order.
  • If you would like to continue shopping, keep shopping
  • Click the black shopping cart icon in the upper right hand corner of our website at any time to edit your shopping cart or continue to check out.

Payment Options

  • We accept Paypal & all major credit cards: Visa,Visa Debit, Mastercard, Discover, American Express, and JCB
  • CUSTOM ORDERS: We use Square for custom order invoicing, which you will receive via email. All major credit cards are accepted

Order Cancellations

  • Prints: Please text 641-234-0018 within 15 minutes of placing your order to stop your order from going into production
  • Originals: Please text 641-234-0018, or email mariestephensart@gmail.com  within 24 hours of placing your order

Privacy & Security

When you enter your credit card number on our order forms, we encrypt that information using secure socket layer technology (SSL) and we store your credit card number in encrypted form for a limited amount of time, and we do not have access to this information. We do not store PIN data or security codes.


Has COVID-19 interrupted your shipping?

 As of April 1,2020 production and delivery is still operational from my print partners. They are closely following CDC safety guidelines and are operating with minimal staff. Your order may take a little longer than usual. Once it arrives, please practice smart handling just like you would with any delivery these days. I hope your new artwork brings joy to your home!

What is your shipping Policy?

FOR PRINTS 

PRODUCTION TIME: 0-5 business days this is the amount of time it takes for the print shop to print your art  *COVID production timeline= up to 15 days plus shipping

SHIPPING TIME: Please allow extra time for Covid-19 delays, Normal Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

SHIPPING PRICES for prints are calculated based on your cart total as follows:




 

Large Size Products and Crating Policies

 Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost.  All additional Crate fees are included in the product total.Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)Crate for MetalPrints over 40x60 $20.00 (required)Products over 40" long that are shipped flat may require freight shipping, We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.


FOR ORIGINALS & LIMITED EDITIONS: Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight:

Cart Weight

Ground Shipping

Expedited 2 Day Shipping

Up to 5LBs

$ 9.95

$19.95

5 - 10 LBs

$15.95

$29.95

10-15 LB

$19.95

$39.95

15 LB +

$29.95

$49.95

Originals and limited editions will be shipped directly from my studio to you.  The above prices are just examples and may be subject to change.  Prior to shipment, you will be notified what the shipping cost will be.  If it is higher or lower than the price you were charged, your invoice will be adjusted accordingly.

What is your Policy on Returns/Exchanges/Refunds


 Art Prints and Originals

  • Returns are FREE within 30 days of your delivery date.
  • No questions asked
  • No shipping fees
  • No handling fees
  • Box it, ship it, and say "BUBBYE"
  • You will receive a full refund credited to the payment account you used to make your art purchase 
  • If for any reason you’re not 100% satisfied with your print or original art  purchase, please contact us  within 30 days and we will  and include your order number and a brief description of what’s going on. Someone from our office will contact you to see how we can help.     

Custom Orders and Commissions:

  • FREE ESTIMATES on all custom orders and commissions email inquiries to mariestephensart@gmail.com
  • All custom orders $250 and under must be paid in full before work begins
  • All custom orders above $250 require a 50% downpayment before work begins
  •  I cannot accept returns on custom orders and commissions
  •  I will do my best to accommodate your concerns and needs before shipping your order. 
  •  I will not ship until you are satisfied with the final product. 
  • The approval or proofing process is done via text messages, photos, and videos of the work, sent directly to you, or discussed in person via Facetime, or personalized videos about the project sent to you.


How can I keep up with your new work?


We would love for you to be the first to know about any new work and get first dibs on purchasing it with insider pricing! An easy way to stay in the loop is by signing up for our newsletter 

You can also follow us on our social media pages as we are constantly posting about new work and creative process.

Instagram

Facebook


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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

If you are not 100% satisfied with your purchase, we will refund you in full.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

WARNING: This merchant has removed information about what materials they are using in the production of their products. Please verify with them directly.

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Marie Stephens Art

 

SAVE 30% ON YOUR FIRST PRINT ORDER 

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and we'll email you a 30% OFF Coupon right now!

 

 

As a bonus, you will get first dibs on purchasing, new original art with exclusive insider pricing, plus be automatically entered in quarterly fine art giveaways.

NEW Art Giveaway WINNER announced via our EMAIL newsletter.

This offer is valid for NEW CUSTOMERS only and applicable only for regularly priced prints.

 

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